Refunds and Returns
If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Simply Sheds, please let us know as soon as possible so we can endeavour to sort it out promptly for you.
If you feel you have received a faulty or damaged product please contact us immediately for a replacement or refund (you may be required to show photo evidence).
If you have received a product with missing parts, please contact us immediately and we will have the missing parts replaced (always a good idea to check the instruction part list against what you have received).
If you have received your shed and change your mind, so long as the product is still in it’s original packaging you may return it for a full refund minus a 25% restocking fee and return freight (home delivery charges are non-refundable).
In any of the above cases, please follow this process:
1 - Contact us within 7 days of your product arriving to your refund/return/replacement. It’s important that you contact us within this timeframe or we may be unable to process your refund. We can be contacted at:
2 - If required, please organise, or we can organise for you the return of your goods (we can organise a quote, typically this is through Mainfreight though other freight companies may be used).
3 - Once we have received the goods, and they pass our inspection, we will issue you with the refund, or replacement of your product. If a refund is issued it will be issued in the same the manner that the original transaction occurred (EFT, Paypal, etc).