ABSCO SHEDS  

REPLACEMENT PARTS  

Once you receive your order, please check all the parts immediately before installation. Make sure that you have received the correct item and have all the components to complete. We will only process any parts damaged in transit for cases reported within 24 hours after delivery. For any missing or wrong parts, they can be processed within 12 months of the delivery date.  

If there are parts missing or are defective in your kit, Absco Sheds will supply them free of charge. Please inform us as soon as possible and return the item immediately so we can replace it as soon as possible. Please be advised that you may be required to send supporting documents for replacements on missing, damaged parts and incorrect items; including photos of the part, production stamp information and item numbers. Contact our customer service department for further assistance.  

Please note that these are not our products and we don't hold any spare parts for replacements or missing parts. This can take up to 10 business days for manufacturing plus freight time, unless in stock with the manufacturer.  

RETURNS AND CANCELLATIONS  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.  

Returns will incur a 25% re-stocking fee and a return shipping cost.  

If you would like to cancel your order and your item has already been dispatched – there will be a 25% re-stocking fee and a return shipping cost depending on your location.  

If your return is accepted, we’ll arrange for the item to be collected by a freight company and your shipping cost deducted from the final refund value.  

REDIRECTION  

If there is a redirection required, please be advised that you may incur a redelivery fee as this is the fee that we are charged by the shipping company.  

For any questions please contact our customer service team on customerservice@simplysheds.com.au or 1300 66 77 48.  

SPANBILT  

RETURNS AND CANCELLATIONS   

Once your Spanbilt garden shed has been manufactured, you will not be able to cancel your order for a full refund. A 25% restocking fee applies in addition to any freight charges that may be incurred and a store credit issued with Spanbilt.    

Any change of mind returns will be accepted within 30 days of receipt of goods. Items must be new, unopened and in a saleable condition.  

For any smartlockers, workshops and carports, orders cannot be cancelled once manufacturing has commenced as they are made to order.    

REPLACEMENT PARTS  

Where goods are faulty or damaged in transit, Spanbilt will provide replacements in a timely manner. For all other missing parts or enquiries, please reach out to our customer service team should you have any questions.